Let's Go on a Bus-venture: Woodlands Edition FAQ

Frequently asked questions for
Let’s Go on a Bus-venture: Woodlands Edition

General

When does Let’s Go on a Bus-venture take place?

Let’s Go on a Bus-venture will take place on Wink+ App from 12 June to 22 September 2024.

Can SMRT staff can participate?

All SMRT staff except those that are involved in the project team can participate.

Who can participate in Let’s Go on a Bus-venture campaign?

Let’s Go on a Bus-venture is available for anyone who is at least 18 years old and has the Wink+ app. User will be prompted to create a Wink+ account upon downloading. You may sign up for an account by filling in a registration form on the Wink+ app, available on Google Play and App Store.

Why has the campaign date been extended?

Due to popular demand and requests for more time, the campaign will now be extended until 22 September 2024.

Are there any changes to the terms and conditions of the campaign with the extension?

Yes, there are updates to the Terms and Conditions. Please review the latest version here.

During the game

Do I need to make a purchase at these locations?

No, you are not required to make a purchase at these locations.

Can I check-in the places in any order?

Yes, you can check-in at the locations in any particular order.

I’m at the specific location but the app displays the following message after I attempted to check-in; ‘You’re too far away from the location’.

Participants are required to physically be at the location to complete the quest. If you received an error when you are at the correct location, please reset your location access permissions for the Wink+ App and/or force restart the app.

Are there any special offers at these locations?

Eateries at these selected locations will have an exclusive promotion with Wink+ app and is subjected to availability. All exclusive promotions will end on the 31 August 2024.

Redemption

I have completed all the quests, what should I do?

What happens if one of the locations changes to another location mid-way of the campaign?

If you have checked in at the previous location: you do not need to check in to the new location. If you have not checked in at the previous location before: you will need to check in at the new location

How many times can I redeem the prize?

One (1) prize may be redeemed for each account. Once a prize has been redeemed, it will be reflected as Redeemed on the Wink+ app.

I cannot make it on the specified dates, can someone collect on my behalf?

Yes, Each individual is permitted to collect the Completion Prize on behalf of a maximum of one other person throughout the term of the campaign, To do so, please forward your confirmation email to the authorised person and cc vital@smrt.com.sg with the following authorisation details:

I, __________ (Name and E-mail, as per Wink+ account), hereby authorise ___________ (Authorised Person’s Name) to collect on my behalf the S$20 FairPrice Gift Voucher issued by Strides Engineering Ptd Ltd as the Completion Prize for the “Let’s Go on a Bus-venture: Woodlands Edition”. This authorisation includes the full authority to act on my behalf in all matters related to the collection mentioned above. I understand that ___________ (Authorised Person’s Name) will present this email as proof of authorisation. I confirm that (1) I have received the goods/services associated with the Prize, (2) the redemption of the Prize is subject to the Terms and Conditions contained herein, (3) the redemption is final and cannot be reversed; and (4) Strides Engineering and/or any of its affiliates shall not be liable for any errors, omissions, or mistakes in the prize description, delivery, or fulfillment, or any errors made by the authorized person in collecting my Prize.

When and where can I collect the completion prize?

You can collect the completion prize at the following time and venue:
Date: 30 Aug, 6 Sep, 13 Sep, 20 Sep, 27 Sep 2024
Time: 2-5PM
Venue: WeCare Counter @ Woodlands Bus Interchange.

What happen if I failed to collect the completion prize within the stipulated time?

If you are unable to collect the prize within the stipulated time, your voucher will be forfeited.

Who do I contact if I need to any assistance?

You may drop us an email at vital@smrt.com.sg if you have any questions or enquiries.

Will I be entitled to a completion prize if I have received the confirmation email after I have done the survey?

No, receiving the confirmation email does not guarantee a completion prize. The completion prize is available on a first-come, first-served basis and must be redeemed at the redemption booth during the designated time and venue.

Lucky Draw

Can I participate in the lucky draw?

All participants who have completed the quest (checked-in at all 6 locations) between 12 June 2024 to 31 August 2024 will automatically participate in the lucky draw.

Will there be another lucky draw after the campaign ends on 22 September 2024?

No, there will not be another lucky draw after the campaign ends on 22 September 2024. However, participants who complete all 6 check-ins between September 1 and September 22 can redeem a completion prize on a first-come, first-served basis.

When will I be notified if I am the lucky draw winner?

If you’re the lucky draw winner, you will be informed via email notification within 5 business days from August 30, 2024.

When do I need to collect the lucky draw prize?

You will need to collect your lucky draw prize within 10 business days from the date of your email notification. Please note that the prize will be forfeited if it is not collected within this time frame.

When and where can I collect the lucky draw prize?

You can collect the lucky draw prize on weekdays during office hours at SMRT HQ (PLQ3). In your email notification, you will be asked to fill in a form to indicate your preferred date for collection. Please kindly wait for the confirmation before coming down to collect your prize.